Ask the hard ones.

Because the platform is a living system, not a shipped artefact. The subscription carries the hosting, the AI infrastructure, and the upgrade train — you're always on the current version, with the course-data supply chain and the commission engine maintained under you. You pay for software that keeps working, not a snapshot that ages.

It's yours, and it leaves with you. Every core list exports to CSV with your filters and columns. A lapsed subscription closes access to the platform; it does not hold your records hostage. There's no lock-in clause and nothing to buy back.

Yes — the dedicated tier (see pricing) is a single-tenant subscription: your data alone, run by us or deployed into your own AWS account where the AI runs on your bill and your data stays in your jurisdiction. Same platform, isolated tenancy — still a subscription, not a one-off purchase.

No. 0%, at every tier. We sell software; the commission stream is yours. The marketplaces publish their own terms — up to 20% of commission withheld plus a 2.95–4.95% payout fee — and the calculator will show you what that costs at your volume.

Because inference costs real money per use, and pretending otherwise ends with either surprise bills or a subsidy someone else pays. Every AI operation — an AI Search auto-populate, a document parse, an Advisor session — is one AI Action. Paid tiers include pooled monthly allowances sized for normal use; beyond that you buy prepaid packs, never surprise overage. On your-own-AWS deployments the AI runs in your account, on your bill, and we meter nothing.

Yes — direct Xero integration on transactions. Commission charges move through their finance workflow (Ready to Invoice, Ready for Payment, Paid) and land in Xero; your accountant reconciles a ledger, not an export.

Because that's where the value sits. In a multi-entity group the platform's unit of structure is the entity — Master Agency → Agency Company → Branch → Counsellor — and commission shares, data scope, and administration all follow it. Growth inside an entity is free; growth of the network is what pays. Seat-counting a 400-counsellor group misprices both directions.

Every capability claim carries a mono source: line naming the page of the product's help documentation that backs it — the same pages the in-app assistant answers from. If a feature isn't documented there, we don't claim it. The screenshots are the real application, provenance documented, no mock-ups.

The Course Data subscription does — that's what it is: providers assigned to your organisation from World Ready's structured course database, campuses, courses, intakes, and fees kept current. You run the partnership onboarding; when it reaches Won, the provider and its courses are live in your Course Search. Provider organisations maintain their own records through the data-collection workflow — the data is maintained, never taken over.

No — processes are yours to define. Each record type can run several named workflows with a default, and each case type gets its own stage flow, configured in Admin Center. Assignment rules route records to the right process. Changing your admission workflow is a settings change, not a change request.

As structured work, not a black box. The conversion lifecycle runs on staged statuses you configure — pre-screening, offer, compliance gates like Genuine Student, a Confirmation of Enrolment (CoE), visa, enrolled — and the checks that sit inside a gate (SOP review, financial-capability evidence, a pre-lodgement interview) are cases attached to the application, raised on the events you define and routed to the right officer. The audit trail is the case history; nothing advances a gate without the record to show for it.

That's what the staged statuses are for. An application sits at a conditional-offer status until the outstanding evidence — final marksheets, certified translations, an updated test sitting — is collected from the originating agent and lodged, moving it to unconditional. The chase lives on the record: cases, notes, and threaded email in one place, not a mailbox nobody else can see.

Not unless you grant it. Permission says what a role can do; data scope says which records it sees — they're separate on purpose. A counsellor is the most tightly scoped agency role in the system: their portfolio, their earnings, nothing company-wide.

The platform ships bulk data-migration tooling, and on annual agency plans we run the migration from your current CRM's export for you — the switch bounty. Bring the export; your students land as records, not attachments.

Per-organisation branding is an Admin Center setting on the group and dedicated tiers — your logo and theme on your tenant. White-labelling is a configuration, not a services project.

We keep a public list: what we won't claim — the objections our own red-team pass raised and the claims we chose not to make. If a vendor's website never tells you where its edges are, that's a different kind of information.